Contact information

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Contact Us

Have a question about your order, a product, shipping or a return? We're happy to help. Reach us using any of the options below and a member of the Fidelo team will get back to you.

✉️ Email

fidelo.support@gmail.com

Best for order queries, returns and detailed questions.

📍 Address

Rooiels no 3, Renosterbos Estate,
Hartenbos, Western Cape, 6520,
South Africa

🕘 Response times

We're available Monday to Friday (excluding South African public holidays) and aim to reply to all messages within 24 hours.

Returns: please don't send items back before contacting us — email us first for return authorisation and instructions. See our Return & Refund Policy for details.

Fidelo is operated by Arian Grobler (sole proprietor), trading as Fidelo. Website: fidelo.co.za